Bachelor of Liberal Arts. Major in journalism, minor in jazz, San Diego State University, CA; May 1999; GPA 3.63 (cum laude)
Associate of Science. Major in technical writing from Mesa College, CA; May 1988; GPA 3.69 (Dean’s list)
Certified Scrum Master (CSM) Certificated # 1024104, Scrum Alliance, issued December 10, 2019, expires December 13, 2021
Certified Scrum Product Owner (CSPO) Certificated # 1024104, Scrum Alliance, issued December 12, 2019, expires December 13, 2021
Project Management Professional (PMP) Certificate # 480380, Project Management Institute, issued 4 August 2007, expires 3 August 2020
Web Publishing Certificate, University of California San Diego, CA, September 1997 – November 1999
Information Technology Infrastructure Library (ITIL) Foundation Certificate # 962185, issued April 2013 by Loyalist Certification Services
Agile. Agile Project Management Essentials, Adopting an Agile Approach to Project Management, Agile Planning: Doing Estimates and Completing the Release Plan
Lean Six Sigma. Introduction to LSS (SAIC 2010), Lean Concepts (SAIC 2010).
ITIL. ITIL Foundations (SAIC 2013).
Team and Project Management. Virtual Team Leadership (SAIC 2010), Win-Win Negotiations (Baker Communications 2008), Project Management II (SAIC 2004), Consultative Approach (SAIC 1998), Common Approach to Software Development Methodology (SAIC 2001), How to Effectively Communicate and Work with Anyone (SAIC 2001), Project Management I (SAIC 1998), Advanced MS Project (SAIC 2004), Effective Team Building (SAIC 1998), How to Build a Synergistic Work Team (SAIC 1995), Meyers-Briggs Teambuilding (SAIC 1993).
Process, Requirement, Knowledge Management. S1000D Specification (PTC 2008), Rational RequisitePro (Rational 2005), WebMethods (SAIC 2005), Business Process Excellence summit (Delphi Group 2004), Content, Document, and Knowledge Management summit (Delphi Group 2003), Business Process Management summit (Delphi Group 2001), Managing Requirements with Use Cases (Andrews Technology 2001), Portal seminar (Delphi Group 2001), Corporate Portals seminar (Delphi Group 2000), eCommerce (SDCCD 1999), Total Quality Management (SAIC 1992).