Documentation & Training

Documentation & Training

DITA Publisher

  • Wrote instructions on installing and configuring the Oxygen XML editor, DITA Open Toolkit stylesheets, and AntennaHouse publishing engine.

TDAD

  • Conducted training needs analysis, then designed, developed, and presented classroom training and exercises. Prepositioned supporting data on training servers.
  • Wrote the following program management documents:
    • Concepts of Operation (ConOp)
    • Configuration Management Plan
    • Contingency Plan
    • Disaster Recovery Plan
    • Incidence Response Plan
    • Test Plans
    • User / Data Transition Plans
    • Server / Functionality Migration Plans
    • Agile Implementation Plan
    • Risk Management Plan
    • Software Development Plan (SDP)
    • Standard Operating Procedures (SOP)
    • Functional and technical system overviews
    • White papers recommending tools and digital data formats, such as eXtensible Markup Language (XML) written to the Darwin Information Typing Architecture (DITA) and S1000D specifications
    • Cost / Benefit Analysis (CBA)
    • Policies and Data Item Descriptions (DID)
  • Wrote the following presentation materials:
    • Strategic Communication Plan
    • Briefs for roadshow and conferences
    • Executive briefs
    • Storyboards
    • Agendas for user forums
  • Wrote the following requirement documents:
    • Requirement Management Plans
    • Access Control Matrix
    • Metadata map
    • Lifecycle and workflow process diagram
    • Software Requirement Specification
    • User interface mockups
    • Flowcharts
    • Swimlane diagrams
  • Wrote the following end user documents:
    • Installation, operation, and reference manuals
    • Quick reference guides
    • Content Writer’s Guide
    • Scripts for self-guided training videos
    • Release notes
    • Acquisition templates
    • Quality assurance templates
    • XML templates

CHCS

  • Researched, designed, and developed training materials to support laboratory technicians, hardware specialists, and software specialists using the Composite Health Care System (CHCS) at DOD medical centers.
  • Conducted user needs analysis; researched, designed, and developed online documentation, self-guided training, classroom training, and training videos.
  • Wrote topics for group discussion; designed and developed hands-on student practices; designed tests and grading criteria; prepositioned and tested data and configuration files on training servers and student workstations to support hands-on practice and test; graded student tests and provide completion certificates.

CEIS

  • Wrote database administrator training for the Corporate Executive Information System (CEIS) managed by the DOD’s tri-Service Health Care (TRICARE).