Skip to content
- Managed the TDAD help desk. Provided upper tier user support and troubleshooting.
- Defined roles and responsibilities for help desk personnel. Wrote help desk Standard Operating Procedures, to include the issue escalation process.
- Implemented and configured a system for tracking support and account requests.
- Trained users during onboarding.
- Conducted usability assessments for new user interface designs.
- Conducted onsite instructional needs assessment.
- Designed, developed, and presented classroom training.
Bad Behavior has blocked 1073 access attempts in the last 7 days.